We truly regret that the guest was not aware of the ‘short term booking fee’ that was associated with this special rate here at the Blue Heron Beach Resort.
Vacation rentals and condos do sometimes charge extra fees if the guest opts to participate in a special offer. These charges are usually only associated on very short stays, since the cleaning costs of condos differ immensely from that of a hotel room.
On the flip side, the size of the room is a lot larger than your regular hotel accommodation along with all of the comforts of home, such as a kitchen etc.
We always try to meet the guest’s expectations and truly regret that the short term booking fee was not noticed during the booking process with Orbitz. Orbitz promptly did refund the charge to accommodate the guests concern.
As the article states, whenever the guest has a discrepancy, please mention it at the front desk and I truly believe that a solution or compromise can be achieved on the spot or via the management at the resort.
The Management of ‘The Blue Heron Beach Resort’.
Posted By The Management of ‘The Blue Heron Beach Resort’ on September 10, 2008, 2:42 PM
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