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| Front Desk Operations Discussions about running the front desk, including property management software. |
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No it doesn't auto assign the beds, we do it ourselves, but in a 6 bed dorm, there might be a 3 bed and a 2 bed booking, and not a lot of option to move them, and this seems to happen a lot. In four bed dorms, particularly, we get a lot of 3 people groups, leaving one lonely bed.
At the moment, I think my only option is to micro manage the beds. I will hold a room of each type, until all other beds are sold, and then use that room to move bookings around, and only sell the last beds one at a time, or two if they are in the same room. Its going to take a lot of work each day, though. |
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Yea, you can choose to allocate only so only your receptionists can book the beds, and they are not available online to keep them off hostelworld, but there is no distinction between my own website and the hostelworld allocation, since we use hostelworld on our website. I can also keep them hidden from my receptionists as well, which is what I do to keep a number of beds for walkins.
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Hi Stozza
We do recommend that you only assign beds the day before or on arrival (except for groups or special requests)Using the calendar view enables you see the number of beds available/sold/allocated to particular room/unallocate giving you a complete overview of your property. When assigning beds into a room there is a number in brackets e.g. 101 (2) this number indicates the number of empty beds in the room for the period of the booking. Staff should be making a point of filling rooms This won't solve the issue of the 3 pax in a 4 bed dorm but it should eliminate some of the issues you're having. |
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There´s a similar problem. Sometimes, guests get a booking confirmation like this:
![]() This suggests that they will be split up into different rooms for the first night. Hence, they send emails like this one: Quote:
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In a similar vein:
I am just about full for August. Most nights have zero availability on HW. However, I am still receiving bookings! It would appear that if the first and last nights of a stay are available then HW accepts the booking, albeit that the person only gets charged the deposit for the vacant nights. So I might get a booking for 1 week where the person has only paid a deposit to HW for 4 nights! |
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